Questions About Orders 4

• Do I need to have an account to place an order?
• How do I edit, ask questions about, or cancel my order?
• I placed an order but haven’t received a confirmation yet. What should I do?
• My Order Was Canceled Because of Suspected Fraud...What Now?

Questions About My Account 1

• I forgot my password. What should I do?

Shipping 5

• How long will it take orders to ship?
• What are the shipping costs?
• Is there free shipping?
• How will my order be shipped?
• Do I need to pay for duty/tax fees?

Events, Sales and Promotions 4

• How do I find out about Sales/Promotions/Events/Releases?
• How do I add a promo code to my order?
• I signed up for the newsletter but did not receive my promo code.
• Can I use more than one promo code?

Payments 5

• How can I pay for my order?
• Are there exchange rates or additional fees?
• My credit card was charged, but I don’t think my order went through. What should I do?
• My card was charged but no order was completed or my order was canceled.
• Why am I getting charged local sales tax?

Returns & Refunds 4

• How do I return an item?
• Do you pay for return shipping costs?
• How do I know if you received my return?
• When will I get my refund?

Products 3

• Are your products authentic?
• Do you restock any of your products?
• The product I bought is now on sale. Can I get the difference refunded?