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Questions About Orders
Do I need to have an account to place an order?
How do I edit, ask questions about, or cancel my order?
I placed an order but haven’t received a confirmation yet. What should I do?
My Order Was Canceled Because of Suspected Fraud...What Now?
Questions About My Account
I forgot my password. What should I do?
How long will it take orders to ship?
What are the shipping costs?
Is there free shipping?
How will my order be shipped?
Do I need to pay for duty/tax fees?
Events, Sales and Promotions
How do I find out about Sales/Promotions/Events/Releases?
How do I add a promo code to my order?
I signed up for the newsletter but did not receive my promo code.
Can I use more than one promo code?
How can I pay for my order?
Are there exchange rates or additional fees?
My credit card was charged, but I don’t think my order went through. What should I do?
My card was charged but no order was completed or my order was canceled.
Why am I getting charged local sales tax?
Returns & Refunds
How do I return an item?
Do you pay for return shipping costs?
How do I know if you received my return?
When will I get my refund?
Are your products authentic?
Do you restock any of your products?
The product I bought is now on sale. Can I get the difference refunded?
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