Questions About Orders

Customer inquiries regarding orders past, present and future.

Do I need to have an account to place an order?
You are welcome to place an order as a guest, but you will have a quicker checkout process when you have an account with us. Plus, users with accounts are e...
Thu, 9 Jul, 2020 at 12:58 PM
How do I edit, ask questions about, or cancel my order?
If you need to make changes to your order or something about your order was incorrect, please contact us as soon as possible. You can create a help ticket H...
Mon, 17 Aug, 2020 at 10:57 AM
I placed an order but haven’t received a confirmation yet. What should I do?
There is a chance you may not have received your confirmation if you entered your email address incorrectly at checkout. Sometimes these confirmations can e...
Thu, 9 Jul, 2020 at 7:28 PM
My Order Was Canceled Because of Suspected Fraud...What Now?
We are sorry that we had to cancel your order. Unfortunately our 3rd party payment approval system declined your transaction for potential fraud. This syste...
Fri, 18 Dec, 2020 at 1:37 PM